Shipping and Freight
We offer minimum shipments of $1,200+ a freight rate of 12% billed directly on your SouthCo invoice. No surcharges, fees, or add-ons just a flat rate of 12%. We also offer dealer pick-up with same day ordering and pick-up if needed. We are always improving our shipping methods to continue providing options to help our dealers keep good inventory without alot of cost or hassle. More to come!
Freight Damage
We all know freight damage happens. Here is a run-down on how to best handle it: When receiving a shipment, look for any obvious damage. If there is a question as to a piece being damaged, open and inspect the unit on-site. If there is apparent damage, refuse the piece. If there is no apparent damage, you should note the bad box on the freight bill and sign it. A claim form can be filed later if the product is found to be truly damaged.
After you have received product, if damage is noted, you must file a concealed damage claim with the trucking company. You have fifteen days to file for concealed damage, so open and inspect cartons as quickly as possible. Even if you are holding a product for a later delivery date, you must file concealed damage within fifteen days. SouthCo Home Furnishings will work with you on freight damage. However, ultimately the issue is between the dealer and the freight company.